The mission of Information Technology Services (ITS) is to meet the information technology needs of Claflin University by providing reliable access, with responsive service and support, to the IT resources. In support of the University mission, ITS continually looks for ways to incorporate new technologies to improve processes associated with instruction, research and administration. ITS provides information for strategic decision support, and for tactical and operational needs. ITS also provides the information infrastructure (in terms of technology, training and consulting) to empower people to make effective use of information resources.
Technical Support for Student Computers
Due to liability reasons, ITS does not repair personal computers, laptops or printers belonging to students. Therefore, it is very important that you purchase warranty. Make sure you know the terms of your warranty. The IT Department will be happy to answer any questions you may have about your computer, laptop or printer.
Telephone and Voice Services
ITS provides the campus with both basic and advance telecommunication services, establishes voice mail, coordinates troubleshooting like repair, and moves and changes phone numbers for the faculty, staff and students on campus.
ITS manages the University's computer labs, develops and maintain the configuration of the laptop and desktop PCs, maintains the PC software site licensing and provides general support for the PCs at the University.
University Policies and Security
ITS manages design solution, installation and configuration, and maintenance of the campus network system. This includes direct access to Internet, Intranet, Webmail and other resources of the campus.