FAQ

Who can sign up for the text message alert notification system?

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The text message alert system is available for use by Claflin University faculty, staff and students.
Is participation in the text message alert system mandatory?

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Participation in the text messaging system is not mandatory; however, all faculty, staff and students who have provided a mobile phone number, have automatically been signed up.

The text message alert system is one of several ways the University will inform faculty, staff and students in the event of an emergency. If no mobile phone number was provided, then an email alert will be the only automatically assigned system. Other methods of communication include website alerts and broadcast mails.
What if I don’t have a University username and password?

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You can retrieve your University username and password from the Computer Helpdesk, in the JST Science Buidling, room 128. Faculty and staff should be prepared to show their University ID. Students should be prepared to show their University ID.
Will I be charged on my phone bill for text message alerts?

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There is no charge for signing up to receive text message alerts. Your cell phone provider may charge a fee for delivery of messages based on your current calling plan. If you want to opt-out, please login to your account and uncheck the Text/SMS option.
What if my cell phone is not set up to receive text messages?

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If your cell phone is not set up to receive text messages, then you cannot participate in the text message alert system. Contact your cell phone provider if you are interested in changing your plan so you can receive text messages. You will be able to receive emergency alerts via the University webpage and broadcast emails.
What if I don’t have a cell phone?

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The text messaging alert system is one of several ways in which the University will contact faculty, staff and students in the event of a emergency. Other methods of the system include website alerts, broadcast emails, and voicemails.
What if my cell phone number changes?

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If you change your cell number, log in to your account and change the cell phone number. Be sure to notify the University of your new cell phone number for all future updates.
What if I change cell providers?

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If your cell phone provider changes after you have registered, log in to your account and update your cell phone information. If a provider is not selected and you maintained the same cell phone number, there is no change necessary.
What if my cell phone provider is not listed as an option on the registration page?

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Our text messaging system supports more than 40 carriers, including all major providers. Unfortunately, if yours is not listed, its technology is currently incompatible and you will not be able to sign up for the service at this time.
After I have registered, how do I confirm that my cell phone will receive an alert?

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The University will send a test alert once each semester. If you experience problems receiving a test text message, contact the ITS Help Desk at (803) 535-5767 for assistance. Please note that the transmission time for text message delivery can vary by provider.
What if I am not able to register?

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First, check to be sure that you have entered your information correctly. Second, check with your cell provider to make sure your phone is text message capable.

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If these steps do not resolve the problem, please contact the ITS Help Desk at (803) 535-5767 for assistance.
How can I opt-out of the University’s text message alert system?

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You can opt-out (discontinue) at any time just as easily as you signed up:
- Login to your account
- Change the status of your phone, text, or voicemail options
What will the alert system messages tell me?

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Text message alerts will state the type of emergency and indicate possible action. In the case of an emergency, you will receive information every 15 minutes.